Terms & Policies

Cancellation Policies

2 Weeks Prior

Full refund 14 days prior to your experience

  • Must be made 14 full days prior to 12:00 AM local time the day your experience is scheduled. For example, if your experience is scheduled for Jun 21st at 6pm, cancel by Jun 7th 12:00 AM in the experience’s timezone for a full refund.
  • If you cancel less than 14 days in advance, the experience is non-refundable.
If you still need to cancel your booking, you can do so from your Dashboard. Go to Dashboard > Your Bookings to find all your upcoming experiences. Click through to the booking you want to cancel; at the bottom, you’ll find a reminder of the experience’s cancellation policy and a button to cancel your booking. The experience’s cancellation policy will determine whether or not you receive a full refund. Please note that your experience is only officially cancelled when you receive an email from us confirming the cancellation and your refund status. If you have any questions or need assistance, please feel free to get in touch with us.