If you encounter any issue with your booking and are unable to resolve it with your host, please contact us at email@example.com within 12 hours of the experience starting.
To protect you, Voyagin collects your payment securely and holds on to your payment until 12 hours after the experience starts - if anything goes wrong you can simply contact us without worrying that your host has already been paid*.
* The starting time is indicated by the time you originally requested when you made the booking.
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