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Current Full-time Openings

  • Customer Support Executive (Japanese Speaker)

    The Brief

    We're always looking for talented, passionate, results-driven people who love interacting with clients and team-mates to join our dynamic team. As a Customer Support Executive you will support both guests and local hosts in Japan. You'll represent Voyagin to our community and be responsible for improving the quality of our operations and product, and push us forwards in delivering a great experience to all our users by:

    • - Supporting guests and hosts via email and phone
    • - Helping to co-ordinate our diverse CS team
    • - Analyzing inquiries in order to continually improve operations
    • - Defining new guidelines & instructions for our teams and communities
    • - Taking new initiatives for operational improvement

    Requirements

    • - 3 years experience in a customer support role
    • - Basic skills with Word and Excel
    • - Native/Business/JLPT N1 level in speaking and writing

    Preferred Skills

    • - Fluent English speaker
    • - Experience in setting up a call center
    • - Experience in handling claims in internet service or travel industry

    Location

    Tokyo

  • Frontend Engineer / Designer

    The Brief

    As a frontend engineer, you would be responsible for Voyagin’s UI/UX and coding design changes to the website which all our guests and hosts see. Your responsibilities will include launching features that help travelers book tours and activities quicker and improving the overall experience for users who visit Voyagin. In addition, as a designer on the team, you’ll also be helping us design banners to use for display advertising or even new t-shirts for the team.

    Requirements

    • - 3 years of experience in a web-related capacity (doesn’t necessarily have to be a coding position)
    • - Comfortable with HTML5, CSS3, and image manipulation
    • - Ability to turn a wireframe into a design prototype

    Preferred Skills

    • - A fundamental understanding of SEO
    • - Experience in analyzing data to detect potential problems and rapidly updating websites to counter these issues

    Technologies Used

    • - Git
    • - SASS, Compass
    • - ERB template for Ruby on Rails
    • - Tumblr

    Location

    Tokyo

  • Backend Engineer

    The Brief

    At Voyagin, we aim to build a world-class tech team with talented individuals. As the backend engineer, you’ll be using agile web development methodologies with Rails and responsible for scaling and maintaining the architecture upon which Voyagin is built. We’re looking for an individual who can join and push us even further.

    Requirements

    • - Knowledge of Git
    • - 3 years experience working for a web company
    • - Experience with Ruby on Rails, CoffeeScript

    Preferred Skills

    • - Experience in Heroku, RSpec, Cucumber, Data Analysis and Elasticsearch
    • - Experience building and scaling an ecommerce site
    • - Experience in dealing with products in multiple currencies, languages and time zones
    • - A fundamental understanding of SEO

    Location

    Tokyo

  • Thailand Growth Lead

    The Brief

    We’re looking for someone creative, data-driven, great at presenting ideas to the rest of the team, and an experimenter - willing to constantly test new things. We’ve looking for someone curious. We’re looking for someone different - someone with an entrepreneurial heart. We’re looking for someone who’ll be willing to get their hands dirty in touching every part of the business and pushing the boundaries. Are you that person? If so, this is the perfect match for you!

    Requirements

    • - 3-5 years of online marketing experience(focus on SEM, Display and/or Social Advertising)
    • - Hands on experience with one or more global ad platforms (Google, Facebook, Criteo) and local ad platforms (Baidu, Yahoo! Japan, etc.)
    • - Fluency in English
    • - Hands on experience in the creation and optimization of editorial content and copy
    • - Good understanding of design and UX processes
    • - Proficient in analyzing and presenting data (creating presentations, tables, graphs, etc.); SQL knowledge a bonus
    • - Having been an early part of another startup team a plus
    • - Familiarity with SE Asia, having traveled here in the past (experience in the travel space a bonus)

    Preferred Skills

    • - Fluent in English and Thai

    Location

    Bangkok, Thailand

  • China Launch Manager

    The Brief

    We’re looking for entrepreneurial, ambitious individuals to join our team to launch China as a new destination. As our China Launch Manager, your primary objective will be to increase presence among travelers visiting China. You’ll be the face of Voyagin in China, in charge of everything from business development to host acquisition, marketing, customer support, hiring, and building out the culture of the local team. You’ll need to be a quick thinker and come up with creative strategies to best implement Voyagin’s China strategy on the ground.

    Requirements

    • - Willingness to work from China
    • - 2 years experience in business development
    • - Fluent in English and Chinese
    • - Location and industry expert
    • - Strong interpersonal and leadership skills

    Location

    Beijing or Shanghai, China

Part Time Work

  • Japan Customer Support

    The Brief

    As a part-timer on our customer support team, you’ll be on the front lines talking to guests and making sure that they have a great experience using Voyagin! You'll keep up the use of your language skills in a business setting, and be part of an exciting and fast growing project to create travel opportunities with tech solutions. Your responsibilities will include handling requests through email and calls; communicating with local hosts & guides; being an integral part of our concierge team and bringing your own special sauce to the mix.

    Requirements

    • - More than 1 year of working experience
    • - Native Japanese speaker
    • - Business-level English speaker
    • - Able to work at least 4 hours a day, 4 days a week (weekends preferable)

    Preferred Skills

    • - Previous experience in a customer support position (ideally in travel, hotel or call center)

    Location

    Shibuya,Tokyo (some remote work may be available to the right candidate - let us know where you are!)

    Wage

    From 1000JPY/hour + travel expenses (increasing depending on your performance and working frequency)

Internships

  • Marketing Intern

    The Brief

    You will get to learn from the most talented people from all over the world, US, France, Russia, Taiwan, Hong Kong, & Singapore. Other than that, you will have hands-on experience executing major international marketing campaign and obtain professional skills that you can't learn at school.

    Please see job function below:

    • - Assist with various marketing campaigns targeting English speakers
    • - Coordinate with international business and lifestyle content creators
    • - Maintain social media pages in English (Twitter, Facebook, Pinterest, and others)
    • - Track daily performances and analyze date/web traffic

    Requirements

    • - You must be located in Tokyo, Japan
    • - You are passionate about travel & lifestyle
    • - You are fluent in Japanese & English

    Preferred Skills

    • - Previous experience in a digital marketing position (ideally in media, advertising agency, travel, hotel)

    Location

    Shibuya,Tokyo

    Wage

    From 1000JPY/hour + travel expenses (increasing depending on your performance and working frequency)

  • Customer Support Intern

    The Brief

    As an intern on the customer support team, you’ll be on the frontline talking to guests and making sure that they have a great experience using Voyagin! Your responsibilities will include handling requests through email and calls; communicating with local hosts guides; being an integral part of our concierge team.

    Although a customer service internship may sound like a boring, run-of-the-mill experience, you’ll learn a lot, including how to manage a community of hosts and coming up with creative solutions to difficult problems. Since you’ll be working alongside other teams in the office, you’ll also get to learn and help out with product, marketing, and business development, so this is the perfect role if you’re looking to get a little bit of experience in every field!

    Requirements

    • - Fluent English speaker

    Preferred Skills

    • - Previous service experience

    Location

    Bali

  • Community Manager, Host Acquisition Intern

    The Brief

    As a community manager and host acquisition intern, you will be leading our efforts to find, onboard, and cultivate our relationships with providers of the best tours and activities that aren’t already on our platform. If you think you travel like a local, have a knack for discovering the best experiences, and want to share these hidden gems with others, this is the perfect opportunity for you!

    Your responsibilities will include working with other departments and using a data-driven approach to figure out which types of experiences to prioritize onboarding; as a result, you’ll be exposed to a wide variety of disciplines, including SEO, SEM, blog content creation, and web analytics.

    Requirements

    • - Fluent English speaker

    Preferred Skills

    • - Previous hospitality experience
    • - Experience in managing large communities both online and offline
    • - O2O (offline-to-online) experience

    Location

    Bali

Office Location

Miyamasu O.N Building 5th floor, 1-15-8 Shibuya, Shibuya-ku, Tokyo, 150-0002