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Kyoto to Tokyo

Buy Shinkansen Bullet Train Tickets

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Important information

Ticket Delivery & Pickup

  1. Ticket Pickup

    If you are not staying at a hotel, or book within 3 days of the ticket date, you must collect your tickets from our Tokyo office in Shibuya, located 6 minutes (by foot) from Shibuya station.

    Address:

  2. Standard Delivery

    If you book at least 3 days in advance, we can deliver tickets to any hotel in Japan with a concierge service, and they will be available for collection when you check-in. If you would like delivery, you must provide the following when booking:

    • Hotel name

    • The full name used for your reservation

    • Check-in date

    Please note:

    • At least 3 business days are required for delivery. If booking within 3 days of the ticket date, or if we don't receive your hotel details soon enough, you'll need to collect from our Tokyo office or book a same-day or next-day delivery service (described below).

    • If not staying at a hotel with a concierge, you must collect the tickets from our office.

  3. Same Day Delivery Service to Tokyo Hotels (Add-On)

    If you would like same-day or next-day delivery, please choose the add-on during checkout.

    • Delivery is only available to hotels with a concierge

    • Orders must be placed by 5 pm JST in order to qualify for same-day delivery

    • Ticket(s) will be delivered within 3 hours of Voyagin accepting your order (note: this doesn't mean within 3 hours of you placing your order)

  4. Next Day Delivery to Mainland Japan (Add-On)

    For hotels outside Tokyo we offer this express delivery.

    • Must be booked by 3 pm for next-day delivery

    • For delivery to mainland Japan (Honshu Island), for example, Osaka, Kyoto, Hiroshima, Nagoya, Kobe, Nagano, Kanazawa

What to bring

Your physical shinkansen ticket, as instructed by the Voyagin Team on your message dashboard: https://www.govoyagin.com/guest/messages

You need both a basic fare ticket and a limited express ticket to ride the Shinkansen, but they are usually combined as one ticket. If your ticket displays "乗車券・新幹線特急券", this means both are on one ticket. However, if you receive 2 separate tickets (basic fare ticket and limited express ticket), please insert your 2 tickets in the automatic ticket gate together simultaneously.

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